Digital orders after delivery
Once a successful payment has been verified and digital access has been delivered to your account, the order is final and is not eligible for cancellation or a change-of-mind refund. This includes deciding not to use the design, cancelling or rescheduling your occasion, selecting the wrong design, or not using the access within its validity period.
A digital product cannot be physically returned or exchanged. Please use the available previews and contact us with questions before purchasing. This policy does not limit any refund, cancellation or other remedy required by applicable law.
Before completing payment
You may leave checkout before completing a payment. A payment that remains pending must be checked before you make another attempt. If you are unsure whether an order succeeded, check My Purchases and contact support with the payment reference.
Duplicate payments and missing access
If you believe you were charged twice for the same intended purchase, paid an incorrect amount, or did not receive access after a confirmed payment, contact us promptly. We will investigate the transaction and delivery records. We may restore access, correct an error, or approve an exceptional refund where appropriate.
A second purchase is not automatically treated as a duplicate when it intentionally buys another copy of a design. Please include the affected references and explain the issue so that we can distinguish a payment error from a separate order.
How to request a review
Email anchorcustoms1@gmail.com using the subject ‘Payment or refund review’ and include your account email, order number, Razorpay payment reference, payment date, amount and a description of the issue. Include supporting screenshots if helpful. Do not send passwords, card details, CVV, UPI PINs or one-time passwords.
We will review the payment and access records and communicate the outcome by email. A review request does not itself cancel an order or guarantee a refund.
Exceptional refund processing
If an exceptional refund is approved, it will be returned through the original payment method. We will confirm the refund initiation and reference by email. Once initiated through Razorpay, a normal refund may take 7–10 working days to appear, depending on the bank and payment method. The initiation date and bank credit date are different.
If a payment failed or was not captured but your bank account was debited, reversal is handled by the payment provider and bank. Share the transaction reference with us if you need help checking its status. Contact support if an initiated refund has not appeared within the communicated processing period.
Need a hand?
For questions about your invitation, an order or this policy, email anchorcustoms1@gmail.com.
Contact Anchor Invitations