Shipping and Delivery

Digital delivery

After a successful, verified payment, access to your purchased design is normally made available immediately in My Purchases when you sign in with the account used for the order. You can then personalise the design and publish a shareable link.

There are no courier charges, shipping zones, dispatch schedules or physical tracking numbers for our digital products. You do not need to provide a delivery address to receive your invitation.

Personalising and sharing your invitation

You create the finished invitation by entering your details and adding supported content in the editor. Delivery of template access does not mean a personalised invitation has already been created for you. Review your content, save it and use the publication or sharing options provided.

Invitations can currently be edited for 45 days from verified payment; digital moments can be edited for 7 days. Published invitation links are valid for 45 days from verified payment. Share your link within its validity period.

Payment confirmation or access delays

Payment confirmation can sometimes be delayed by the bank or payment network. If payment was debited but access is missing, check the payment status and My Purchases before retrying. Do not make a second payment solely because confirmation is delayed.

Email anchorcustoms1@gmail.com with your account email, order or payment reference, transaction date and a description of the issue. We will check the payment and access status and help resolve the delivery problem. Never send your password, card details, UPI PIN or one-time passwords.

Optional offers and assistance

Any complimentary template offered with a purchase is digital. Follow the claim instructions shown with that offer. If you select an assisted service, the scope and delivery arrangements will be confirmed separately. No offer on this website includes physical shipping.